Privacy Policy

Introduction

Rkgg operates an online gambling platform and related services. This Privacy Policy explains the personal information we collect, how we use it, the circumstances in which we may share it, and the rights you have in relation to that information. By accessing or using our services, you acknowledge and consent to the data practices described below.

Information We Collect

We collect personal information to provide, protect, and improve our services, including identity verification, payments, communications, and security. The categories of data include:

  • Identification and contact data: full name, date of birth, postal address, email address, phone number, and username.
  • Account information: login credentials (stored securely), security questions, account status, and activity records.
  • Financial and transaction data: payment methods, billing details, transaction history, and verification data tied to financial instruments.
  • Account verification data: documents or information required to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, including government-issued identifiers when necessary.
  • Technical and usage data: device identifiers, IP address, browser type, operating system, language settings, referring page, pages viewed, and time stamps.
  • Location data: geolocation information derived from your device to ensure you are operating within permitted territories.
  • Marketing and communications preferences: opt-in status, response history, and interaction with promotional materials.

How We Use Your Information

We use personal information to provide and support our services, process payments, prevent fraud, comply with legal obligations, and communicate with you. Specific uses include:

  • Account creation, maintenance, and authentication; identity verification for regulatory compliance.
  • processing deposits, withdrawals, and other transactions; settlement with payment processors and financial institutions.
  • Fraud detection, risk assessment, and security monitoring to protect accounts and funds.
  • Communication about account activity, changes to our terms, and notice of essential updates to the service.
  • Personalization of your user experience and offers in line with your preferences, including site content and promotions.
  • Compliance with applicable laws, regulatory reporting, and recordkeeping requirements.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to authenticate users, remember preferences, analyze usage, and tailor content. You may adjust your browser settings to reject cookies; however, certain features may be unavailable if cookies are disabled. We may also employ pixel tags and other technologies to measure engagement and effectiveness of our communications.

Sharing and Disclosure of Information

We may disclose personal information to:

  • Service providers and processors who perform functions on our behalf (payments, verification, hosting, analytics, and customer support).
  • Regulators, law enforcement, or other authorities when required by applicable law, regulation, or legal process, or to protect the rights, property, and safety of Rkgg, our players, or others.
  • Affiliates or in connection with a merger, acquisition, or other corporate transaction, provided that the recipients agree to protect the information in a manner consistent with this Policy.
  • With your consent or as otherwise disclosed at the time of collection.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this Policy, as well as to comply with legal, regulatory, and accounting obligations. In general, data retention periods reflect regulatory requirements and business needs; for financial and AML purposes, records may be retained for up to seven (7) years following the end of the relationship or last interaction, subject to applicable law.

Security Measures

We implement technical and organizational safeguards appropriate to the data and risk, including encryption in transit using TLS/SSL, access controls, secure storage, and routine monitoring. While no security system is impermeable, we maintain reasonable and up-to-date protections to mitigate risk and protect information from unauthorized access, disclosure, and loss.

International Transfers

Personal information may be transferred to, and processed in, countries outside your jurisdiction. When required, we safeguard transfers with appropriate contractual guarantees and rely on recognized legal mechanisms to protect data in cross-border transfers.

Your Rights and Choices

You may exercise rights where permitted by law, including:

  • Right of access to your personal data and information about how we process it.
  • Right to rectify inaccuracies and request deletion in certain circumstances.
  • Right to restrict processing or object to processing of your data for legitimate interests or for direct marketing.
  • Right to data portability where applicable.
  • Right to withdraw consent for processing where consent is the legal basis for processing.
  • Right to close your account, which may impact the availability of certain features.

Requests should be addressed to the contact channels listed below. We may verify identity before fulfilling certain requests and may charge a reasonable fee or decline requests that are excessive or unreasonably burdensome where permitted by law.

Children and Minors

Our services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will take reasonable steps to delete that information.

Third-Party Services and Links

Our platform may integrate with third-party services for payments, verification, and analytics. Those entities have their own privacy practices, which we encourage you to review. We are not responsible for the conduct of third parties, and this Policy does not govern how they handle information.

Changes to This Policy

We may update this Privacy Policy from time to time. When material changes occur, we will publish the updated policy on this page and, where required by law, provide notice via our services or communications.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@rkgg and support@rkgg. We will respond in a timely manner and may request information to verify your identity or to clarify your request.